Hell desks are lovely things. Our ops team (which are 3rd line support - ie the people you call as a last resort) have a running tally with the number of times someone phones up, asks a stupid question (ie the internet is broken, I can't print), gets told to "talk to your help desk" only to get the reply, "But we are the help desk"
If I were you, I'd contact the help desk now and tell them not to forward the messages on. He will phone again.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ninetydegrees
no subject
2002-09-23 14:11 (UTC)Hell desks are lovely things. Our ops team (which are 3rd line support - ie the people you call as a last resort) have a running tally with the number of times someone phones up, asks a stupid question (ie the internet is broken, I can't print), gets told to "talk to your help desk" only to get the reply, "But we are the help desk"
If I were you, I'd contact the help desk now and tell them not to forward the messages on. He will phone again.