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the_eggwhiteSo far today I have managed to get about as much work done as I normally do. This might not seem odd, since it's a normal day. The weird thing is that I've been quite openly slacking today, because my manager isn't in today, and nobody else minds if I take ten minutes out to look at something on the web.
Irritatingly, though, I have been required to deal with an irritating fool. We have one member of staff within this esteemed (tin-pot) establishment who, some time ago, phoned to ask to be given access to edit the web site. So we gave it to him. He then said that he didn't know his password. So we gave him a new one. He then phoned the helpdesk to say he didn't know his password. So we e-mailed him and phoned him, telling him his new password. He then called the helpdesk again because he didn't have a password. So we phoned, e-mailed and had a meeting with him, explaining his new password to him, and how to use it. We then asked if everything was okay, and he said that yes it was. This morning, one and a half months after his initial query and our comprehensive response to it, he phoned the helpdesk to complain that we still hadn't acted on his request.
I have sent him a polite but firm e-mail, with our entire e-mail correspondence attached. If I hear from him again, I shall send the whole lot again, CC'ing it to the help desk so that they can stop passing his requests on to me.
Irritatingly, though, I have been required to deal with an irritating fool. We have one member of staff within this esteemed (tin-pot) establishment who, some time ago, phoned to ask to be given access to edit the web site. So we gave it to him. He then said that he didn't know his password. So we gave him a new one. He then phoned the helpdesk to say he didn't know his password. So we e-mailed him and phoned him, telling him his new password. He then called the helpdesk again because he didn't have a password. So we phoned, e-mailed and had a meeting with him, explaining his new password to him, and how to use it. We then asked if everything was okay, and he said that yes it was. This morning, one and a half months after his initial query and our comprehensive response to it, he phoned the helpdesk to complain that we still hadn't acted on his request.
I have sent him a polite but firm e-mail, with our entire e-mail correspondence attached. If I hear from him again, I shall send the whole lot again, CC'ing it to the help desk so that they can stop passing his requests on to me.
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2002-09-23 13:52 (UTC)no subject
2002-09-23 13:59 (UTC)no subject
2002-09-23 14:11 (UTC)Hell desks are lovely things. Our ops team (which are 3rd line support - ie the people you call as a last resort) have a running tally with the number of times someone phones up, asks a stupid question (ie the internet is broken, I can't print), gets told to "talk to your help desk" only to get the reply, "But we are the help desk"
If I were you, I'd contact the help desk now and tell them not to forward the messages on. He will phone again.